Shipping policy

Shipping Policy

JCN Jewelry is a wholesale supplier. We do not sell directly to individual consumers through this website, so the shipping terms below apply to wholesale orders placed by approved retail accounts.

Order Processing
Once a wholesale order is confirmed, we'll provide an estimated processing and ship date based on order size and current production capacity.

Shipping Method & Cost
Freight terms, carrier, and cost are agreed upon with each wholesale account individually and confirmed before an order ships.

Delivery Time
Delivery timelines vary by order size and destination and will be communicated at the time your order is confirmed.

International Wholesale Orders
We work with wholesale partners in the United States, Canada, and the United Arab Emirates. International accounts are responsible for any applicable duties, taxes, or import fees.

Tracking
Tracking information is provided once your order ships.

Damaged or Lost Shipments
If a wholesale shipment arrives damaged or doesn't arrive, contact us at customerservice@jcnjewelry.com within 7 days of the expected delivery date and we'll work with you to resolve it.

Questions?
Email customerservice@jcnjewelry.com — we reply within 1 business day.